- Delivery of a 5* Hotel style service on the front desk.

- Produce monthly concierge operations report for Tower and other Tower business for which the manager is responsible.

- Responsible for managing log book on the front desk.

- Manage concierge desks according to the SLA’s within the contract.

- Submission of KPIs for all the concierge desks for which the employee is responsible.

- Successful implementation of reporting system for all concierge desks.