Customer Service Representative

at Abeerali HR
Published July 10, 2024
Expires August 9, 2024
Location Dubai, United Arab Emirates
Category Customer Care  
Job Type Full Time  
Working Hours 40
Base Salary 3500AED
Salary Unit Month

Description

The Customer Service Representative is responsible for providing excellent customer support and service through various communication channels. This role involves handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities:

Customer Support:

Handle customer inquiries via phone, email, chat, and in-person.
Provide accurate information about products, services, and policies.
Assist customers with orders, returns, and exchanges.
Complaint Resolution:

Address and resolve customer complaints promptly and professionally.
Escalate issues to supervisors or relevant departments when necessary.
Follow up with customers to ensure their issues are resolved satisfactorily.
Order Processing:

Process customer orders and ensure timely delivery.
Update customers on the status of their orders.
Coordinate with logistics and warehouse teams to manage order fulfillment.
Record Keeping:

Maintain accurate records of customer interactions and transactions.
Update customer information in the database.
Prepare reports on customer feedback, trends, and areas for improvement.
Sales Support:

Promote and upsell products and services to customers.
Inform customers about promotions, discounts, and special offers.
Assist with billing and payment processing.
Communication:

Communicate effectively with customers, team members, and other departments.
Provide feedback to management on customer issues and suggest improvements.
Participate in team meetings and training sessions.

Customer Relationship Management:

Build and maintain strong customer relationships.
Ensure a positive customer experience by addressing their needs and concerns.
Follow up with customers to ensure ongoing satisfaction.

Qualifications and Skills:

High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
Proven experience as a customer service representative or in a similar role.
Proficiency in MS Office and customer service software (e.g., CRM systems).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations and manage multiple tasks simultaneously.
Customer-focused attitude and a passion for providing excellent service.

Additional Requirements:

Fluency in English; knowledge of Arabic or other languages is an advantage.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Professional appearance and grooming standards.

Contact: 0504030915

To Apply Send Your CV:

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